We had luggage as we were there to visit the National Parks and where moving from location to location. The only solution they could come up with was to give us a different car but smaller, with less power and space. We kept the car another day and on Monday tried again. Also there was a very bad accident on the road from Saint George to Las Vegas and the road was blocked to traffic. Reminding him that he was not really able to drive that long distance late at night alone. My husband is not a spring chicken so I axed that plan. When we did get someone to talk to, the only solution they had was for my husband to wait for a toll truck to come and pick up the car, then drive with the toll truck driver, mask on the whole way to Las Vegas NA 128 miles away. We finally tied a belt to keep the back from flying open as we drove down the road. We were in Saint George and they had two Enterprises locations and neither location had a car they could exchange our car for. We called Enterprise service and sat on hold for over an hour and 25 minutes. We rented a intermediate size car Mazda CX-9 after 1 day the back hatch would not close and lock. Horrible customer service and the branch only gets in touch with me when is convenient. Are you kidding!! I will just pay the rental fee but never again. What? i was driving thru cliffs and the car wasnt functioning properly but i still had to pay a discounted rate to drop a car to another location because that was my only choice. I just talked with agency and they finally got a hold of the branch and the branch said that i still have to pay for the rental but they discounted the dropped fee. So i went home refused the charge from my credit card and now is going thru a collection agency. In the meantime i was worried they will charge me the drop fee because it was dropping it off at another location but the branch never called me and i called pretty much everyday. Then since I couldnt keep driving that car, I decided to cut my vacation short and drop it at another airport which was 2 hours away. Will never rent from them ever again!!! They gave me a car that was malfunctioning and they told me to go to a different location to get another car but then that location didnt have an "equivalent" car so pretty much a waste of time.
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